Every member of the group has ingrain in them a sense of dedication and commitment to positively contribute to growth of our partners and the organization while providing the best of service to our customers.
We clearly know that without our partners we would not be able to achieve the level of success that we have garnered over the part century. We, therefore believe in helping our partners meeting all challenges together and growing mutually.
Responsibility to Community
We believe that the we have a responsibility to the community we work and live in; and we always look at opportunities in which we can make positive contributions to the well-being of our community members
Over the years, Polylon Group has always followed a set of values, which have helped us grow as a reputable organization, and a reliable partner in the region. The values shown below are traditional in nature and underscore our relationship with our customers, partners and employees.
We have always been open to new ideas and business opportunities which are implemented after a careful SWOT (Strength, Weaknesses, Opportunities, Threats) analysis.
Over the years, the organisation has attained considerable management expertise under the strong leadership and professionalism of Mr. Amit Goel (Managing Director), which had led the group to meet its goal and forge new paths for progress.
Since inception, the organisation has had a costumes-based approach, which we will continue with to attain the best benchmark in each field of our operations.
Our Customer Commitment
Customer provide our jobs. They and only they pay our wages and benefits.
Options to buy from many sources are available to our customers. We are honoured when they choose us.
Many customers place their trust in us by purchasing our products. Their needs are simple.
They want the goods shipped as promised and they want the product to perform.
Responsibility and Problem Solution
Mistakes are sometimes made by customers. In the heat of business, they may be rude. It is our responsibility to be professional, correct the problem and cheerfully serve them. If we make a mistake, we will admit it and try to correct it at once.
Total customers satisfaction is ARROW’s goal. When we fail, everyone in Super Thread shares the blame. We will not blame a supplier. We are responsible.
Modern equipment, excellent technology, competent people, and materials of the finest quality are necessary to fulfill the needs of our customers. We believe in charging a fair price, including profit, to sustain these services.
Excellence in every aspect is our objective. Our customers deserve it. We believe “good” is the greatest enemy of excellence.
No product is always perfect. When a customer complains, he is doing us a favour. Right or wrong, the customers is informing us of his perception of problem. He has the option to buy else where and never tell us why. We will treat each complain as an opportunity to improve. The customers is our partner. As our customers prosper, so do we.